COVID-19 Impact

We are still operating and shipping all orders with a reduced staff on site for safety. Orders placed will be shipped as quickly as possible. It might take us longer than usual to respond to emails and forum posts. We apologize for any inconvenience this may cause and thank you for your understanding. Be kind and stay safe, everybody!

Shipping

  • Local pick-up is unavailable at this time. 
  • All other shipping options, including same-day may be slower than stated times. We will make every effort to ship your order the day it is placed, but can not guarantee this. Our standard 4PM shipping time for same-day orders may not be guaranteed during this time.
  • Critical requirements, including fighting COVID-19, please contact us  at [email protected] ,we will move it to the top of the queue.
  • For time being FREE SHIPPING and ECONOMY SHIPPING options are not available.
  • Since most of the Courier services are not fully functional, there might be a delay in commited delivery time.  

Customer Service

  • Limited Customer support representatives are available on site and can be accessible via E-Mail  or via chat from 9AM-5PM , Monday through Saturday
  • Phone support is currently limited, and all phone messages are being answered via email.
  • All other requests will be processed in the order they are received. Please note the current estimated timeline for returns, stock inspections, product testing and replacements (i.e. requests that require a human to devote time to them in-house) is currently 10-15 business days, to accommodate safe staffing practices.

Inventory

  • Stock levels: We are receiving, building and stocking products; our stock levels may be impacted by staffing and/or supply chain challenges.
  • Lead times: We are building as quickly as we can. Staffing changes may result in increased lead times for products we manufacture and kit, though we hope to avoid this as much as possible.
  • Backorders: When necessary, please place a backorder to receive the product as soon as possible.